Frequently Asked Questions
Everything you need to know about our premium digital assets and services.
How do I receive my digital mockup files?
Once your purchase is complete, you will receive an automated email containing a secure download link. You can also access your files anytime through your account dashboard under the 'Downloads' section.
What software do I need to use these mockups?
Our high-resolution mockups are primarily provided as layered PSD files with smart object functionality. For the best experience, we recommend using the latest version of Adobe Photoshop.
Can I use these mockups for commercial client projects?
Yes, all products purchased from Showcase Mockup Studio include a standard commercial license. This allows you to use the assets for personal projects, social media marketing, and professional client presentations.
What is your refund policy on digital products?
Due to the non-tangible nature of digital goods, we generally do not offer refunds once a file has been downloaded. However, if you experience a technical issue with a file, please contact our support team and we will resolve it immediately.
Are the mockups customizable?
Absolutely. Every mockup is built with organized layers and smart objects, allowing you to change colors, textures, and designs with just a few clicks to match your brand's aesthetic.
Do you offer custom mockup creation services?
We do. If you have a specific product or scene that isn't in our current catalog, please reach out via our contact page to discuss a custom 3D rendering or photography project.